Privacy Policy

What is personal data

Personal data means any information that identifies or can reasonably be linked to an individual. This includes information such as names, contact details, unit details, service requests, messages, and usage activity. Aggregated or anonymised data that cannot identify an individual is not considered personal data.

Personal data we collect

We collect only the data necessary to operate Reqzi effectively. This may include:

• Contact information such as name, email address, and phone number
• Account and role information for residents, front desk staff, and managers
• Property and unit information
• Service requests, messages, and updates submitted through the platform
• Visitor, parcel, and reception-related records when enabled
• Usage and system data to improve performance and security

You are not required to provide personal data, but certain features may not work without it.

How we use personal data

We use personal data to:

• Provide and operate the Reqzi platform
• Manage service requests and communication
• Support front desk and building operations
• Improve system performance and user experience
• Communicate important service and account updates
• Maintain security, prevent misuse, and comply with legal obligations

We process data only where we have a valid legal basis under UK GDPR, including contract performance, legitimate interest, legal obligation, or consent where required.

Sharing of personal data

Reqzi does not sell personal data.

We may share data only with trusted service providers who support our infrastructure, such as hosting, analytics, or communication services. These providers are required to protect personal data and may only process it according to our instructions.

We may also disclose data where required by law or to protect the rights, safety, or security of users or the platform.

Data retention

We retain personal data only for as long as necessary to provide our services, meet legal obligations, or resolve disputes. When data is no longer required, it is securely deleted or anonymised.

Data security

Reqzi uses appropriate technical and organisational safeguards to protect personal data from unauthorised access, loss, or misuse. Access to personal data is limited to authorised users and systems only.

Your privacy rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request the deletion of your data
• Restrict or object to certain processing
• Request data portability where applicable

Requests can be made by contacting support@reqzi.com. We may need to verify your identity before fulfilling requests.

You also have the right to lodge a complaint with the relevant data protection authority.

International data transfers

Reqzi may process data using secure systems located outside your country. Where this occurs, we ensure appropriate safeguards are in place in line with UK GDPR requirements.

Children's data

Reqzi is not intended for use by children. We do not knowingly collect personal data from individuals under the age required by law.

Changes to this policy

If we make material changes to this Privacy Policy, we will update this page and notify users where appropriate.

Contact us

If you have questions about this Privacy Policy or how Reqzi handles personal data, please contact: